Treatment acceptance is often lost not because of diagnosis, but because of breakdowns in systems, communication, and follow-through. This one-hour course focuses on simple, practical operational strategies that improve patient understanding, trust, and decision-making—without using pressure or sales tactics. Participants will learn how small improvements in first impressions, team alignment, treatment presentation, and visit closure can significantly increase case acceptance and scheduling consistency. The course emphasizes repeatable systems that help practices “close the loop” from diagnosis to completed care.
LEARNING OBJECTIVES
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Identify common operational gaps that negatively impact treatment acceptance.
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Apply simple communication and workflow strategies that increase patient clarity and confidence.
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Improve team alignment to ensure consistent messaging throughout the patient visit.
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Implement a clear end-of-visit process that improves scheduling and follow-through.
FEATURED PRESENTER
Addison Killeen, DDS
Dr. Addison Killeen is a practicing dentist, author, speaker, and business coach. He has owned eight dental practices and currently owns a startup practice in Lincoln, Nebraska, which has grown to 14 operatories and five doctors. Prior to dentistry, Dr. Killeen worked in a corporate analytics role, where he learned the importance of consistently tracking key performance metrics regardless of company size. He has traveled extensively to provide dental care to underserved populations in Haiti, Peru, Honduras, Guatemala, and Nicaragua. Dr. Killeen is the co-founder of the Dental Success Network and serves as a private dental coach through the Dental Success Institute.
BROUGHT TO YOU IN COLLABORATION WITH OUR AWESOME SPONSOR, DENTAL SUCCESS NETWORK!
Dental Success Network is a community of growth-minded dentists focused on practice ownership, leadership, systems, and profitability. DSN provides real-world education, coaching, and peer support to help dentists build better practices and better lives.