Most dentists believe they stand behind their work. But what does that actually mean when treatment does not go as planned, or when life happens after treatment is complete?
Join Sheena Hinson, Dr. Paul Goodman, and Patient Care Coordinator Erin Mello for a practical discussion on creating clear expectations, consistent processes, and confident patient communication before problems arise. Using real-world examples, they’ll share the headaches they could have avoided, what finally clicked, and what they wish they had known from the start.
Attendees will leave with practical ideas to improve consistency, strengthen patient confidence, create greater peace of mind around treatment decisions, improve team communication, and better protect both the patient relationship and the practice.
Date: Monday, October 12th, 2026
Time: 1 PM ET
Location: ZOOM
Cost: Free
Complete the form below to register for this FREE webinar with our sponsor, Dental Warranty.
*Can’t watch live, but still want to learn? Anyone who registers for this webinar will be sent access to the recording afterward for free. If you do not register, you will have to pay to see the recording :).
LEARNING OBJECTIVES
What you will learn:
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Define what “standing behind your work” should mean in a clear, consistent way across the practice.
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Identify common gaps in patient expectations, team communication, and internal replacement policies that lead to difficult post-treatment conversations.
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Apply practical strategies to improve team consistency, patient confidence, and communication before and after treatment.
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Evaluate how a structured protection process can reduce uncertainty, support patient trust, and protect the practice from absorbing unnecessary financial responsibility.
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Dr. Paul Goodman
Dr. Paul Goodman, also known as Dr. Nacho, is a multiple practice owner, speaker, and entrepreneur. He is the founder and CEO of Dental Nachos and Dentist Job Connect, two fast-growing platforms that support over 75,000+ dentisting humans with continuing education, job connections, and career guidance.
FEATURED PRESENTERS
Sheena Hinson, Director of Partnerships and Channel Marketing
Sheena Hinson, RDH, is the Director of Partnerships & Channel Marketing at Dental Warranty. In her role, she builds and supports partnerships that help dental practices bring Dental Warranty’s nationwide, no-fault Lifeproof Smile Protection to more patients. A registered dental hygienist with more than 15 years of clinical and industry experience, she has spent her career helping dental organizations, consultants, and practices adopt solutions that strengthen patient confidence and support sustainable growth.
Alongside her role at Dental Warranty, Sheena continues to work independently with dental companies and industry leaders on commercialization, go-to-market strategy, and market adoption. She is known for making complex ideas clear, practical, and easier for teams to put into action.
Erin Mello, Patient Care Coordinator
Since 2009, I've worked nearly every role in dental practice-front desk, chairside assisting, surgical assisting in perio and oral surgery, treatment coordination, and office management. That range gives me a well-rounded view of
patient care from every angle.
My favorite part of the job is educating patients: helping them understand their treatment options and why dental health matters for their overall health.
BROUGHT TO YOU IN COLLABORATION WITH OUR AWESOME SPONSOR, DENTAL WARRANTY!
JFO…Just Find Out how Dental Warranty helps patients access Protection Plans that give them peace of mind for up to 6 years while increasing your hygiene retention.
Learn more about all the ways this awesome key resource and sponsor can help you in your practice!